Hello,
Once again, I am amazed by your professionalism and your kindness.
Although I now live in Switzerland, I remain Belgian and I am very touched by your message. I thank you for it.
I am also taking advantage of this email to thank you for the wonderful trip you organised for us.
We had a wonderful holiday:
– Your country is beautiful, with so much diversity between the 3 regions we visited;
breathtaking landscapes, sea, countryside, bustling cities, …
– The Vietnamese people are charming, smiling, patient, tolerant, and kind;
– The food is delicious;
As for Horizon Vietnam Voyage, I would like to say a huge THANK YOU!!!
You at the Hanoi agency for :
– The speed of your email responses when I contacted you for an offer for 2 people,
then for 3, for 4 and finally for 5 people
– Your lovely welcome on our arrival
– The organisation of our stay: everything went perfectly thanks to your efficiency
– Your availability
The guides :
– All were PERFECT: available, fascinating in their explanations, they knew how to answer all our questions.
They were also very available and attentive, very professional
– A special thought for Thanh (in Sapa and Bac Ha) for his kindness, his humour, his intelligence, etc…
We spent 2 wonderful days with him.
– And also a big thank you to Marguerite (Saigon). A lovely person, very erudite and very attentive to her clients
who are very lucky to meet her.
The hotels :
– Nothing to complain about: they were all clean and comfortable. The ones in Hanoi and Saigon were a little less good, but nevertheless still quite good.
The drivers :
– Very efficient in the Vietnamese road traffic which sometimes seems a bit dangerous. And always punctual.
In short, a big THANK YOU for our wonderful holidays in your beautiful country.
We will not hesitate to recommend your agency, and, I hope, to call on you again.
For a new trip to Vietnam, or more probably to Laos and Cambodia in a year or two
(if you also organize tours in these 2 countries).
I wish you all the best for the future.
Nathalie Rossier-Roumache
