Condition of payment

General Terms and Conditions of Sale governing the relationship between travel agencies and their clientele are prior to all commercial transactions. These terms form an integral part of the contracts, whether verbal or written, between Horizon Vietnam Travel and its clients.

1. Reservation and Confirmation

Upon the client’s confirmation of the stay with Horizon Vietnam Travel, a deposit of 30% of the total cost of the trip will be required. Payment of this deposit will be considered a firm commitment between both parties. The balance must be paid upon arrival in Vietnam. However, if the tour starts from Laos, Cambodia, or Thailand, the balance must be paid 30 days before the departure date (the detailed payment method will be provided by one of our travel advisors). In case this rule is not respected without prior agreement, the situation will be considered as a cancellation, in accordance with the provisions mentioned in paragraph 4.a.
Once payment is received, all necessary bookings will be made. The contract and invoice will then be sent to the client by email.

2. Price and After-Sale

The prices offered are calculated in dollar. They are based on the services clearly mentioned in the program. The prices do not include any service before the check-in at the departure airport, beverages, tips, personal expenses, or visa fees. These prices are subject to change based on airfares, currency fluctuations, and hotel or land transport rates.
After the sale, these prices will remain valid for a period specified by Horizon Vietnam Travel to be used in pricing, billing, or the distribution of any other document sent to the client.
While these prices remain valid, they may be subject to adjustment in the case of significant currency fluctuations, large increases in fuel prices, hotel rates, or air and land transport costs. Should the client refuse the requested adjustment, Horizon Vietnam Travel reserves the right to cancel the program and refund the deposit paid.

3. Modification of the Trip

a. Modification by the Client

Clients may request changes to their trip at any time according to their preferences. Our agency will do its best to accommodate these changes, provided the desired services are available. These changes may result in an additional charge if the modified services incur higher costs. We are committed to handling such requests with the utmost diligence.
Postponing the arrival date is considered a modification. However, reducing the number of participants does not constitute a modification; it will lead to the application of cancellation penalties for those who cancel, and a revision of rates for the remaining participants.

b. Modification by Horizon Vietnam Travel

In cases of force majeure, such as program changes due to objective reasons (e.g., domestic flight schedule changes, weather conditions, etc.), Horizon Vietnam Travel will act in favor of the client and will notify them as soon as possible. In such cases, the client cannot request a refund or compensation.

4. Cancellation

a. Cancellation by the Client

In the event of cancellation by the client for any reason, the client will be required to pay cancellation fees as follows:

• 10% of the total price for any cancellation made more than 30 days before the start of the trip
• 20% applied to the total price for cancellations made 16 to 30 days before the start of the trip
• 30% applied to the total price for cancellations made 6 to 15 days before the start of the trip
• 70% applied to the total price for cancellations made 2 to 5 days before the start of the trip
• 100% of the total price for cancellations made less than 48 hours before the start of the trip.
  This rule applies to all services booked by the client with Horizon Vietnam Travel.

b. Cancellation by Horizon Vietnam Travel

Horizon Vietnam Travel reserves the right to cancel contracts in the event of force majeure preventing the organization of the trip, such as political instability, health crises, natural disasters, air transport blockages, or war, for which the Ministry of Culture, Sports, and Tourism of Vietnam prohibits all tourist activities. In such cases, registered participants will be refunded once tourism activities return to normal.

5. Insurance and Liability

Any person participating in a trip organized by Horizon Vietnam Travel must take out international travel insurance covering at least medical expenses and repatriation. This insurance is typically offered by ticketing agencies to the client when purchasing an international flight ticket. The details of the insurer and the client’s insurance policy number must be communicated to our agency before the start of the trip.

During the trip, the traveler must respect the rules announced by the guide or any other Horizon Vietnam Travel agent. These rules are designed to ensure the safety of the client and the successful implementation of the travel program.

Our agency is committed to providing any necessary assistance on-site in case of an incident covered by insurance, including helping the client with administrative procedures with local authorities and their insurer.

As a local agency, we do not directly provide travel insurance; the client must arrange this in their home country before departure.

Always attentive to the expectations of its clients, our agency is committed to doing everything possible to provide them with the best services. It acts as an intermediary between the traveler and various service providers (airlines, hotels, transport operators, restaurants, boats, etc.). However, our responsibility cannot be engaged for damages caused by the travelers themselves. Likewise, we cannot be held responsible for lost or stolen items or any costs arising from an accident, natural disaster, or political issue.

6. Claims

In case of difficulties, both parties should seek to find an amicable solution to resolve their differences. If both parties fail to find a solution, the settlement will be made by the Chamber of Commerce and Industry of the Central Arbitration Center of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days following the end of our services.

7. Formalities

Prior to concluding the contract, the seller informs the client of the various administrative and/or health formalities necessary for the execution of the trip (identity card, passport, visa, vaccinations, etc.). The completion of these formalities and their costs are solely the responsibility of the client.

8. Confidentiality of Personal Information

To ensure the confidentiality of information on our website, we use protocols and security systems. The personal information entered on our website is secured using Secure Socket Layers (SSL). Additionally, our systems are protected by firewalls to prevent unauthorized access.

Clients have the right to access, modify, rectify, and delete their personal data by contacting Horizon Vietnam Travel.

9. Secure Payment

Payments by credit card made on our website are processed by ACB Bank. When entered, the credit card details are transmitted in encrypted format to the bank that issued the credit card. The messages that ACB sends to your bank are also encrypted. The card details will not be disclosed to Horizon Vietnam Travel.

10. Children’s Discount

• A child under 2 years old who does not occupy a separate airplane seat or an adult bed must pay for accommodation and meals directly on-site.
• A child aged 2 to 5 years will pay 40% of the adult price for no extra bed. The rate will be 80% of the adult price for an extra bed.
• A child over 5 years old is considered an adult (possible discount, please consult us).

11. Accommodation

It is generally accepted, according to international hotel regulations, that participants check out of their room by noon. New room assignments are made from 2:00 PM onwards. The hotel classification in this brochure is not arbitrary and is based on information provided by our correspondents.