Our 4 guarantees

Legal guarantee

HORIZON VIETNAM Travel is a local English-speaking agency based in Hanoi and approved by the General Directorate of Tourism of Vietnam. We have a special license for the organization of international trips which ensures that our agency has the professional competence and financial capacity to organize trips for foreign tourists.

Our licence number is: 01-387/TCDL-GP LHQT

To ensure the civil liability of HORIZON VIETNAM Travel towards its customers, we also made a financial guarantee of several tens of thousands of euros deposited with the State Bank of Vietnam (Vietcombank). Read more

Secure payment

HORIZON VIETNAM Travel offers a variety of very simple and completely secure payment methods such as: payment by credit card, directly online by ONE PAY, by international bank transfer or even in cash on site. Contact our travel consultants for more details.

Travel insurance

In partnership with CHAPKA ASSURANCES, we offer you the 3 best insurance products, specialized for tailor-made travel. By clicking on the links below you will find all the useful information, in addition, you will benefit from a 5% discount on the price of the insurance.

+ CAP Cancellation (Cancellation only) => Click here

+ CAP Assistance 24 hours a day (Multi-risk)=> Click here

+ CAP Group (10 people and more) = > Click here

Satisfaction guarantee

For 14 years, tens of thousands of travelers have trusted us and 98% have returned with their total satisfaction. We are very proud to be recommended by prestigious travel guides. On their own, our traveling customers have recommended us on all these guides: Le guide du Routard, le Petit futé, Tripadvisor, Trustpilot, etc… and even more, they take their time to write us hundreds thankyou letters. To view them, click on Our clients.