First lesson “Business Travel Management” and the lesson on the art of management

Tourism is an “industry without a smokestack” that occupies an important place in the global economy, and Vietnam is no exception. With a high demand for staff and open employment opportunities, “Business Travel Management” is a field of study that is now attracting the attention of many young people – a dynamic and creative generation who love traveling and exploring the world.

The students and Mr. Ta Duy Bau – Director of Horizon Vietnam in the Travel Management course

In the first lesson of this subject, class 19F6.DL took part in a really interesting course, with the presence of Ms. Nguyen Thu Ha – Head of the French Department – and a special guest – Mr. Ta Duy Bau – as speaker and director of Horizon Vietnam Travel.

Bau opened the course with a question: “What is management?” The students gave different answers. In summary, “business travel management” includes the activities relating to the administration and operation of travel agencies. This includes designing new itineraries to meet travelers’ evolving needs over time and creating new travel experience trends to satisfy travelers. Management is also a skill that requires responsibility:

– for the conception, management and operation of the work of numerous other departments

– for coordination on the development and promotion of tourism products, the provision of services before, during and after the sale of the trip, customer support…

Bau talks about the career of travel management

In addition, Bau highlighted an important service that many companies need to focus on: crisis management. For example, if customers are dissatisfied with a process or with something during the trip. It’s a small achievement, but it can determine the survival of an entire company.

He gave concrete examples of some travel agencies around the world that failed to innovate and transform with digital technology and went bankrupt. These are also evidence of the harshness of the market when miscalculations in business strategy all come at the expense of the company’s survival.

Business Travel Management Course

After this useful lesson, students learned many new and interesting things. It’s not just about managing profits and customer satisfaction, but more about turning it into an art and unleashing the full power of company management.