Hello Thom,
I regret very much that I could not meet you when we visited the agency on the day of our departure.
I would like to thank you again for the wonderful trip you prepared for us. Everything was perfect. You met all our expectations with great kindness and professionalism.
Thank you very much again. And perhaps one day we will return to your beautiful country and know that we will naturally come back to you.
With all my gratitude.