In a wonderful country with Horizon Vietnam Travel

For our first trip to Southeast Asia, we decided to entrust our trip to a local agency. After studying 7 proposals among the most rated agencies in Hanoi we chose Horizon Vietnam Travel for several reasons.

• Attentive listening.
• Respect for our choices.
• Answers to our questions by email during the day.
• A fixed price in Euros, the other agencies the price was in Dollars so it more or less stable.
• A really friendly team.
• A tour that suited us.
• A better value for money in our eyes. ( more meals included )
• Very good hotels.
• Booking domestic flights and the online check-in.
• Mobile phone loaned with the possibility to call in France.

For the design of the trip according to our wishes and according to our budget, we conversed with Mrs. Le Thanh by email for several months until the final project.

We thank her very warmly for her kindness, her professionalism and her great patience because we have changed so many times the tour or the hotels or the visits that we do not know how she did to find her way around.

Then for all the administrative parts, payment, and visas, we had the pleasure of chatting with Mrs. Ly Doan who was also extremely kind and helpful. Response to emails during the day as well.

Once these parts are settled and well there is only to travel. When we arrived in Hanoi, the guide and driver were waiting for us. Very smiling, warm and kind welcome.

The next day we met with the entire Horizon Vietnam team at their offices to sort out the final details, pick up tickets for domestic flights, phone and pay off the trip. We were received very warmly with tea and cupcakes and we got to know our contact “social networks WhatsApps” Mrs. Yen which means bird (the swift). Mrs. Yen showed extreme patience towards me as I often asked her for services, additional requests not foreseen on the tour, restaurant reservations, exceptional handling of a Vietnam airlines delay and had delicate attention towards us. Really Mrs. Yen, a thousand apologies and a big thank you. You will remain our very pretty favourite bird.

For the tour itself, everything went as planned with all the visits mentioned and even more. Our guides and drivers were also more than up to the task with very detailed explanations and without taboos; Small detours for magnificent photo spots; The drivers and guides were all attentive and kind to us.

Nicolas and Thang for the northern part

Vo Thi Hao or Rosa in the centre, very good and kind guide (I highly recommend)

Thao and Thanh the driver (really top driver)

The hotels have been Top.

For all these reasons I recommend and advise you to entrust your project to Horizon Vietnam Travel.

I know that some agencies abuse fake comments to move up the rankings. As a TripAdvisor Destination Expert and as far as this Horizon Vietnam agency is concerned, I assure you that it has really done a professional job. The Horizon team showed patience, listening and immediate responsiveness. We had a wonderful stay of cultural, culinary, historical, architectural and above all human discovery.

We tested and we approved and enjoyed them. We will leave with them.

Thank you again.