We would like to thank Mr. Bau, Ms. Thom, and the entire Horizon Vietnam Travel team again for this perfectly successful trip.
We had already appreciated the quality and efficiency of our relations, via telephone and Internet messaging, throughout the preparation and setting up of our trip. The welcome we received on-site, the relationship we maintained throughout the tour, and the constant desire to make our stay as pleasant as possible, confirmed your professionalism and kindness.
We want to assure you that all five of us are totally satisfied with all your services (see chapters below). Your services and all those “extras” that make your services even more special. For example, we greatly appreciated being able to rest for a few hours in a super hotel in Hanoi on our return from Lao Cai after a night on the train; we also greatly appreciated the provision of fresh water on our routes and on arrival at our hotels.
We will keep an excellent memory of this trip and we will have the pleasure to advertise your Agency, to strongly advise all our entourage to contact you (a process already started). And of course, we also wish to keep this friendly contact with you.